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The troll-mirror works thus: when looking in the mirror, all which is beautiful seems poor and mean, and all which is ugly is shown magnified and increased in ugliness.
So Kay becomes aggressive; he makes fun of Gerda, throws something at the cat, and starts enjoying acts of destruction. In the end, he goes with the Snow Queen to the North Pole.
Gerda is deeply saddened, because she loves Kay. She starts a journey, in which she goes through much suffering, and also finds many helpers, until she finally reaches Kay in the palace of the Snow Queen. His heart is frozen, and she cries for his suffering. The tears fall on his heart, and he is freed. Thus, good is stronger than evil, and love can melt even the coldest heart.
The fairy tale theme of the healing tears is a feature also of " Rapunzel".