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Norm is an accountant, later an unemployed accountant and housepainter, and the bar's most popular customer. His entrance into the bar is a much-celebrated affair, typically beginning with an exchange of greetings, followed by a wisecrack:
In the 200th episode special, it's revealed that Norm is actually the only character to star in every episode of Cheers. He is the person who "everybody knows your name."
Norm has a wife named Vera who is often mentioned but almost never seen. When she is finally shown, her face is covered in a thrown pie. Norm's best friend is postman and fellow bar fly Cliff Clavin.